FAQS

WHAT ARE THE HOURS FOR THE SPIRIT SHOP?

Please see link for dates of Spirit Shop Sales:  2019-2020 Sale Dates

We have on-site sales during certain major school events.

 All sale dates are also posted to the IWA school calendar.

WHAT ARE THE PAYMENT OPTIONS?

All major credit cards and debit cards are accepted for purchases on the website.
Credit/debit cards, checks and cash are accepted on location at school Spirit Shop sales.

HOW SOON CAN I RECEIVE MY MERCHANDISE?

Orders are processed once a week on Thursdays during normal school hours.
Online orders received by 11 p.m. on Monday will be processed and available for pickup during school lunches on Thursday.  Please include the student's name and grade on the order.

If you/your daughter does not attend IWA, you can still purchase IWA merchandise!  Just let us know you need to pick it up at the IWA Reception desk in the Delivery Instructions at checkout.  We'll send you an email when your order is ready.  IWA Reception hours are Monday through Friday, 8:30 a.m. to 2:30 p.m. when school is open.

IF AN ITEM IS NOT AVAILABLE ONLINE, IS IT IN STOCK IN THE SPIRIT STORE?

Probably not, however, always feel free to send us an email and we'll be happy to check.

IS SHIPPING AVAILABLE?

At this time merchandise may only be picked up at school.

If you are unable to pick up your order during school lunch on Thursday,

just leave a note during checkout in the Delivery Instructions section or send an email to spiritshop@incarnateword.org.

WHAT IS YOUR RETURN POLICY?

We gladly refund any unused or unworn item bought during the current school year. 
Online orders may either be returned to the IWA reception desk or mailed back to the school, 
please specify "attn: Spirit Shop Refund" on package.
Credit/Debit card refunds will be issued back to card used for purchase.
Cash/check purchases will be refunded in cash during on location Spirit Shop sales only.

Refunds will appear in your account 7-10 business days after merchandise charge appears in your account.

DO YOU SELL GIFT CARDS?

We do offer gift certificates in any denomination and are good for one year from date of purchase. 

Orders may be placed by emailing spiritshop@incarnateword.org.

Still have questions? Get in touch and we’ll be happy to help.

Incarnate Word Academy

609 Crawford St · Houston, TX

spiritshop@incarnateword.org

©2018 by IWA Spirit Shop. Proudly created with Wix.com

  • Facebook - White Circle
  • Instagram - White Circle
  • Twitter - White Circle